MCM Companies is an integrated manufactured community operator, construction company, manufactured and modular home dealership, realty and brokerage.
Project: Decrease phone calls with a chatbot integration.
90%
Decreased Calls
1500%
Increase In Contacts
RESULTS
In the first six months, the chatbot delivered exceptional results, changing the client's customer engagement process. With 337 chat conversations initiated, an impressive 297 were successfully completed, demonstrating the chatbot's efficiency in guiding users to their desired outcomes. Even more significant, 153 new contacts were generated, fueling the client's lead pipeline and positioning them for future growth. Additionally, the chatbot created 5 direct sales opportunities, proving its potential to drive meaningful business outcomes.
153
New Contacts For Sales Pipeline
5
Sales Opportunities